Service User Consultation
Outreach Support Services considers ‘participation’ to be a vital part of a service
user’s inclusion in decision making. Service users are encouraged to become
empowered by taking advantage of consultation and support mechanisms in place.
For instance, meetings with managers or supervisors, advocacy support and/or
assistance from external agencies. All staff know where the Policies and Procedures
are kept within the office for reference. Service users are actively encouraged to
effect changes in policies and procedures for the improvement of service delivery