Before we provide services, we ensure that a potential service user’s needs, preferences and risks are thoroughly assessed. We aim to ensure that the care and support that OSS CARE provides, meets the assessed needs of each service user. We ensure that needs and risks are re-assessed as frequently as necessary, and that the care and support provided have the flexibility to respond to changing needs or requirements. From the outset of the referral process, we seek to consult all relevant parties in the needs and risk assessment process.