The aim of good quality care and support services must always be to promote a way
of life for service users which permits them to enjoy, to the greatest possible extent,
their rights as individual human beings. The following values underpin our work with
service users:
The right to dignity involves recognising the intrinsic value of people as individuals
and the specific nature of each person’s particular needs.
An individual’s right to privacy involves being free from intrusion or unwelcome
Choice consists of the opportunity to select independently from a range of options.
Independence means having opportunities to think, plan, act and take sensibly
calculated risks without continual reference to others (sometime with support).
Civil rights, Irrespective of disability, race, or religion, gender, age, sexuality, a
person is entitled to live as full a life as possible within the community, making
choices and participating in ordinary life activities.
Fulfilment has been defined as the opportunity to realise personal aspirations and abilities. It recognises and responds to levels of human satisfaction separate from the physical and material, but it is difficult to generalise about fulfilment since it deals
with precisely those areas of lifestyle where individuals differ from each other.


In providing services to vulnerable adults and people with disabilities, there
is a difficult balance to be struck between helping them to experience as much
independence as possible and making sure that they are not exposed to
unnecessary risks. Taking care of the security of service users therefore means
helping to provide an environment and support structure which offers sensible
protection from danger and comfort and readily available assistance when required.
This should not be interpreted as a demand for a totally safe or risk-free lifestyle;
taking reasonable risks can be interesting, exciting and fun, as well as necessary.

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