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Care Quality Commission Report 2019
  • Care Quality Commission Report 2019- GOOD
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    Emergency 24 Hours
    +44 208593805, +44 7984500021, +44 7398851929
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    admin@orservices.org, richard@orservices.org
    Our Location
    Home Care & Supported Living Services 109 Fanshawe Avenue Barking, Essex IG11 8RF
    Working Hours
    Mon - Sun, 24 ,7
    Outreach Support Services Limited

    Outreach Support Services Limited

    Call us to discuss your needs
    • Care Quality Commission Report 2019- GOOD
    • Career
    • Our Mission
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    Orservices
    Appointment View Details
    Our Services

    We are whole-heartedly committed to providing top quality services by continuous improvement in the level of the care and support we offer. This is achieved by employing and maintaining a quality workforce as well as the appointment of a dedicated staff training and development manager. Standards and training for our managers and staff are based…

    Appointment View Details
    Our Mission

    We have sound principles for the way we run our service. Central to these is our
    belief that the rights of service users are paramount and their wishes and aspirations
    should inform and shape service delivery. Therefore our mission is based on the
    principle of “Putting our Service Users first”, whilst recognising that all service
    users have potential to control the service they receive. To provide care to services
    users in homes provided by us in a warm, friendly and homely environment. This
    encompasses the underlying principle of service delivery by a highly skilled and
    dedicated staff team.

    View Details

    Nature of service

    To ensure that we are fit for our purpose, the work of the staff team is consistently monitored and supervised. We examine our operations constantly to ensure that we are successfully achieving our stated aims and objectives. We therefore welcome feedback from all stakeholders (i.e. service users, staff, care professionals, carers, family members and friends)…

    User focussed service

    To focus on service users personal aspirations, we aim to provide care and support in ways which have positive outcomes for service users and promote their active participation. To this end, Orservices operates a charter of rights for people who receive our care and support services.

    Needs and Risk Assessment

    Before we provide services, we ensure that a potential service user’s needs, preferences and risks are thoroughly assessed. We aim to ensure that the care and support that OSS CARE provides, meets the assessed needs of each service user. We ensure that needs and risks are re-assessed as frequently as necessary, and that the care…

    OUR SERVICES

    Supported Living Service

    • Address problems faced by persons with special needs, leaving residential
    care or hospitals and transferring to supported living services in homes
    provided by us.
    • Enhance vulnerable service user’s awareness of their right to direct payments or
    individualised budget

    Recruiting rehabilitation workers

    Each career undergoes continuous training that ensures that we deliver the highest quality services to you.

    General Support

    Monitoring and supervising the use of medication through prompting Arranging
    prescriptions and medication collection from chemist
    Dealing with emotional difficulties (informal counselling) Befriending and chatting
    with users/guest Assisting with organizing social events

    Community Involvement

    Outreach Support Services encourage and support service user to make effective
    use of community facilities. We support service users develop relationship in the
    direction of the personal choice and culture. Service users can use a wide range of
    facilities. Outreach Support Services encourages participation in hobbies and leisure
    interests which are available in the community. Such facilities may involve social or
    cultural activities both collectively or pursued as an individual. Effort is made to
    ensure that such facilities do not compound any sense of stigma. Service users are
    supported to use services offered by external providers in the community. These
    may include counselling, advocacy, befriending or family mediation. The keyworker
    will take responsibility for sign post to appropriate services.

    Health Status

    Service users will be supported to find information on health care practioners or their
    medication if they request it. Service users will be encouraged to take on personal
    responsibility for their own health care and medication.

    ICU Services

    We are whole-heartedly committed to providing top quality services by continuous improvement in the level of the care and support we offer. This is achieved by employing and maintaining a quality workforce as well as the appointment of a dedicated staff training and development manager. Standards and training for our managers and staff are based on the national occupational standards for the care industry set by the National Training Organisation.

    Frequently Asked Questions?

    What sort of service do you provide?

    The Service the organisation providesOur services focus on helping service users to develop and maintain as muchindependence and control as possible, whilst experiencing an improvement in theirquality of life. Services are delivered by trained and experienced support workers.Services are provided 24hr a day 365 days a year.• The sorts of tasks undertaken and services provided…

    Will I get the same care on every visit?

    Service User ConsultationOutreach Support Services considers ‘participation’ to be a vital part of a serviceuser’s inclusion in decision making. Service users are encouraged to becomeempowered by taking advantage of consultation and support mechanisms in place.For instance, meetings with managers or supervisors, advocacy support and/orassistance from external agencies. All staff know where the Policies and Proceduresare…

    Have Any Query or Suggesstions

    Contact Us

    Reach @ 0208 5943805

    Home Care & Supported Living Services
    109 Fanshawe Avenue

    Barking, Essex

    IG11 8RF

    E: admin@orservices.org

    E: richard@orservices.org

    Website: www.orservices.org

    “We put our service users first”

    Member of Homecare.co.uk Member of Barking & Dagenham Care Hub
    Care Hub
    Member of Skill for Care

    News and Health Tips

    25 Sep

    Care Quality Commission Report 2019

    Read More
    9 Sep

    General Support

    Monitoring and supervising the use of medication through prompting Arrangingprescriptions and medication collection from chemistDealing with emotional difficulties (informal counselling) Befriending and chattingwith users/guest Assisting with organizing social eventsAssisting with religious and cultural observances Assistance with maintaining contactwith family and friends escorting on trips and holidaysThe above list is not exhaustive. Other areas may be…

    Read More
    9 Sep

    Charter of Rights

    The aim of good quality care and support services must always be to promote a wayof life for service users which permits them to enjoy, to the greatest possible extent,their rights as individual human beings. The following values underpin our work withservice users:DignityThe right to dignity involves recognising the intrinsic value of people as individualsand…

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    Experienced workers

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    Orservices

    • Home
      Emergency 24 Hours
      +44 208593805, +44 7984500021, +44 7398851929
      Send us a Mail
      admin@orservices.org, richard@orservices.org
      Our Location
      Home Care & Supported Living Services 109 Fanshawe Avenue Barking, Essex IG11 8RF
      Working Hours
      Mon - Sun, 24 ,7

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